EasiestSoft promises that we always put customers' interests in the first place. We will try our best to deal with customers' disputes in the proper and timely way. If the customer's dispute is reasonable, we will offer an unconditional refund as required. Well as our product is shareware which can be tried before purchase, we recommend our customers to try the product before purchase to confirm whether it is the one you need. This also protects you from purchasing the wrong product and enables you to use the software in time. As of the refund requirement that is out of product problem itself, usually, we won't offer the refund. The following are specifications of refund:
If you are in one of the following situations, we will offer the unconditional refund.
Refund requirement caused by purchasing: Purchase two products with similar functions at the same time; we will refund you for one of them if you require it. Purchase the same product twice at the same time and have no will of exchange any other product. We will refund one of them.
Refund requirement caused by registration information: Registration name and Registration code cannot be sent out to the customer in time due to our system problem and the delay causes customer can't perform the important and instant conversion. Furthermore, the customer has no further need for the software. After confirmation of all these situations, we will perform refund if you require. Wrong registration information is sent to customer due to some reason which causes the customer can't perform the important and instant conversion. Furthermore, the customer has no further need for the software. After confirmation of all these situations, we will perform refund if you require.
Refund requirement caused by product problem: If there are serious bugs in our product, which affect customer's normal use, we will perform refund after: 1. the confirmation of this problem 2. We are unable to fix the bugs for you.
If customer purchases a wrong product or the purchased product can't meet some of customer's needs due to the wrong or blurry product description on our website, we will exchange wrong purchase with the one that can meet your need first.
If you are in one of the following situations, we will not refund you.
Refund requirement caused by purchasing: Since we use third party payment platform to perform the purchase, we have no means to confirm whether the credit card is used by the cardholder to purchase. Therefore we recommend the credit card holder to keep the card well and reduce the chance of credit card to be used without authority. If such situation does happen, usually we won't perform refund. If the customer insists on a refund, we will ask our third party payment platform to deal with the issue and customer needs to provide related proof. If the customer purchases a wrong product from our website and then purchases a so-called correct product from other company, we won't perform refund.
Refund requirement caused by registration information: Failed registration of software is caused by customer's wrong perform, and the registration information has proved valid, we won't perform refund if customer requires it.
Refund requirement caused by product problem: Customer wants to convert protected files purchased from iTunes or other places, but our product can't meet this need. We won't perform refund if customer requires it, as we have already provided clear note towards this issue on our website. Neither reading the product introduction on our website nor trying the product before purchase, have customers just thought the product can meet his need and purchased it, and then found that the product can't meet his need. Under this situation, we won't perform refund if customer requires it. Customer purchases a wrong product which can't be supported by his computer operation system, such as Mac user purchases Windows version software. If we have similar software for correct OS, we would like to exchange the product for customer. If we don't have, we are sorry for that the refund can't be performed. Customer purchases wrong product from our affiliate website or purchased product can't meet some of customer's need due to the wrong or blurry product description on the affiliate website, we won't perform refund if customer requires it. Customer needs to contact affiliate where the product is purchased from to seek for the solution.
Refund requirement is made long after the purchase: Since we use third party payment platform to perform the purchase and some platform has the time limitation for a refund. If customer purchases product more than two months, no matter due to what reason refund is required, we won't perform refund. Hope you can understand this